Sentinel Solicitors are committed to providing all our clients with a professional and quality service, however, we recognise that you may not be satisfied with the services we provide and may wish to raise concerns with us. In the first instance, we suggest that you raise these concerns with the person dealing with your case, who will try to help.
If you are still unhappy with the service(s) you have received, or wish to raise a formal complaint, please contact Mr. Sajid Sheikh, the senior director of the firm;
204 Seven Sisters Road
Your complaint will be formally acknowledged and the full procedure that will be followed in dealing with your complaint will be explained to you at that time. Your complaint will be dealt with promptly, fairly, openly and effectively. We have eight weeks to consider your complaint.
Once you have exhausted the company’s complaints procedure, you are also entitled to seek a review of your complaint by the Legal Ombudsman, an independent complaints body. Normally, you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint, and that either the issue happened within the last 6 years or you became aware of it within the last 3 years. The contact details of the Legal Ombudsman are: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, Website – www.legalombudsman.org.uk Tel – 0300 555 0333 E-mail – firstname.lastname@example.org